Refund policy

ALL SALES ARE FINAL

Due to the hygienic nature of our hair products, all LUMÈ SILK sales are final. We do not accept returns, exchanges, or refunds.

Please carefully review your order, including the selected length, quantity, texture, and shipping information, before completing your purchase.

Once hair has been opened, removed from its original packaging, installed, worn, washed, colored, cut, altered, or otherwise tampered with, it cannot be returned or exchanged.

DAMAGED OR INCORRECT ORDERS

If you receive an item that is damaged, defective, or incorrect, please contact LUMÈ SILK as soon as possible after delivery with your order number and clear photos of the item and packaging. We will review the issue and work with you on an appropriate resolution when applicable.

Please do not send any products back without first contacting LUMÈ SILK and receiving approval.

PRE-ORDERS

Pre-orders are placed specifically to fulfill customer purchases. Once a pre-order has been submitted and processing has begun, it cannot be canceled, returned, or refunded.

By completing a purchase with LUMÈ SILK, you acknowledge and agree to this Return & Refund Policy.