FAQ
When will I get my order ?
Orders are processed within 7-10 business days. Once shipped, delivery typically takes 3-7 business days depending on your location. You will receive a tracking number as soon as your order ships.
How much does shipping cost ?
Shipping rates are calculated at checkout based on your location and selected shipping method. Any applicable promotions or complimentary shipping will be automatically applied at checkout.
Are any purchases final sale ?
Yes. Due to hygienic nature of our products, all hair extensions, wigs, closures, and frontals are final sale.
What is the return policy ?
We do not accept returns or exchanges on hair products once it’s been worn. Please review your order carefully before completing your purchase. For full details, refer to our Return & refund policy.
Where are your products manufactured ?
Our products are responsibly sourced from trusted international manufacturers that specialize in premium quality hair. Each order is carefully inspected to meet Lumè Silk’s quality standards before shipping.